frequently asked quesitonsGot Questions? We’ve Got Answers.
Browse our FAQs below—if you don’t find what you’re looking for, feel free to reach out. We’re here to help!
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Increased productivity
Reclaim time
Reduce stress
Don’t have skillset for the task
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Our concierges wear a variety of different hats to meet the needs of our clients! Our long list of services ranges from curating travel itineraries, coordinating events, gift shopping and gift wrap, booking reservations and appointments, and managing home maintenance and other specialty vendors.
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Fractional; means we work with clients on a part-time (20 hours per week) or less basis. Fractional services allow families and businesses to bring an experienced professional onto their team without requiring the time, resources, or energy to employee someone full time.
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We divide our time amongst clients and are able to gain diverse knowledge from each project. With our vast experience, we come in quickly, understand the challenges and immediately provide value on day one.
You won’t have to worry about salary negotiation, PTO, benefits, and training as you would with a full-time employee.
Efficiency and effectiveness are key when managing a busy lifestyle. This is our bread and butter, so we have the experience, tools, and network to get things done at the snap of a finger.
You have access to a deep network of speciality vendors and providers; not just one private chef or chauffeur - we have hundreds of contacts to share with strong referrals.
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Early check-in/late check-out
Free room upgrade if available
Resort credit to use on dining, spa, or retail offerings
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Moves - contracted separately
Events that require on-site assistance - contracted separately
Closet organization
Babysitting or transporting children
Vet appointments, transporting or walking pets
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No, we don’t offer hourly services because we never want this to feel like a transaction where you’re watching the clock. We’re here to support you through the ebb and flow of life. That’s why all of our clients commit to a six-month minimum—this gives us 30-90 days to really learn your preferences, so everything runs effortlessly after that, like we’re just an extension of you!
ready to work together?Your dedicated partner for life’s moving pieces.
At Austin Concierge Company (ACC), we are committed to protecting your privacy and
ensuring that your personal information is handled securely and responsibly. This Privacy
Policy outlines how we collect, use, and safeguard your information.
Information We Collect
We may collect the following types of personal information:
● Name, address, phone number, calendars, and email address.
● Financial details necessary to perform concierge services.
● Any other information you voluntarily provide.
How We Use Your Information
We use the collected information to:
● Provide services related to all tasks and concierge services.
● Respond to inquiries and requests.
● Comply with legal and regulatory requirements.
Information Sharing
● No mobile information will be shared with third parties or affiliates for marketing or
promotional purposes.
● Text messaging originator opt-in data and consent will not be shared with any third
parties.
● We do not sell, rent, or trade your personal information to third parties.
Data Security
We implement appropriate security measures to protect your personal information from
unauthorized access, alteration, disclosure, or destruction. However, no data transmission over
the internet can be guaranteed as 100% secure.
SMS Terms and Conditions
Product Description
By providing your mobile phone number, you consent to receive SMS messages from ACC
related to requests, updates, appointment reminders, and other client-related communications.
Message Frequency
Message frequency may vary based on your needs and our communication with you.
Message and Data Rates
Standard message and data rates may apply depending on your carrier.
Opting Out
You may opt out of receiving SMS messages at any time by replying with "STOP" to any SMS
message you receive from us. After opting out, you will receive a confirmation message, and we
will cease sending SMS messages to your number.
Help and Support
If you need assistance or have questions about our SMS service, reply with "HELP" to any SMS
message you receive or contact our customer support team at
admin@austinconciergecompany.com.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted
on our website with the revised effective date.
For any questions regarding this Privacy Policy, please contact us at
admin@austinconciergecompany.com.
Location
2401 Winsted #9
Austin, TX 78703